Shipping & Delivery
This is an important one we know. And it's something we pride ourselves on.
We try to dispatch new orders on the same day/next business day after they come in. As a matter of pride for our warehouse, we make sure that your box of goodies is all packed up beautifully and headed on its way ASAP.
But from there it's, unfortunately, a little out of our control. Lead times will vary depending on where you live.
East Coast deliveries (e.g. Sydney, Melbourne, Brisbane etc): Expect 2-3 business days
West Coast deliveries (e.g. Perth): Expect 5-7 business days
In-between Coasts deliveries (e.g. Adelaide & Alice Springs): Expect between 2-5 business days
Rural deliveries (e.g. Broome): Can sometimes take a little longer, but you knew that already because it's annoyed you before. We're so sorry about that!
Absolutely, place your order. Give us a buzz and we will get it sorted!
We use all major carriers such as TNT, Aramex, Australian Post. You’ll be asked to select a delivery method during checkout.
Unfortunately, once items is packed and shipped. It is out of our hands. We may be able to change courier, however there may be additional costs
If anything goes wrong with your delivery (e.g. it gets damaged, lost in our couriers' network, or stolen from your front door, etc.), then just let us know via email, or phone us. And we'll get on the case ASAP and get the product on it's way to you. We'll do all the leg work such as waiting on the phone, filling out forms to get to the bottom of any damages, delays or lost and missing boxes, so you don't have to.
But just in case, and to potentially save time, if you haven't done so already, it's always helpful to check the things below first:
Please look in any obscure possible hiding spots, as the courier may have hidden it a little too well! Please ask if a neighbour has taken it for safekeeping, this happens more often than you'd think.Please check your mailbox for any courier calling cards.
You would be surprised how often the missing parcel fits into one of these categories. But of course, if you're confident there's a problem, just let us know and we'll get cracking on the case for you right away, and keep you updated on the progress.
We definitely do. Just enter the address, like you would your home address and we'll automatically send it off!
Sometimes the Shipping Courier have their own rules about delivering to PO Boxes, so we can't always predict exactly how it will play out.
Don't worry though, we are super proactive in monitoring all our customer deliveries, so if anything goes wrong, chances are we'll be solving it before you even realise!
Whilst we thrive to get you the best possible shipping rates. At the moment, we are offerring flat rate of $12 to most of the Riverina Region such as Albury, Wagga,
Leeton, Griffith, Junee, Narrandera, Young, Cowra, Harden, Temora and Boorowa.
As for other parts of Australia, our automated calculator at the check out would be able to provide you with our most competitive rate. Otherwise, click on the 'Request for a quote' button where our other courier company we deal with be able to provide better saving rates for you!
Products & Stocks
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You can read more about our refund policy HERE
We make every effort to ensure the content on this website is accurate, however we are just human, mistakes can happen. Any information on this site (including pricing) may be corrected at any time. If you place an order for an item and it turns out to be incorrectly marked, we may cancel/refund your order. Just pop us an email or call us.
Absolutely, this is part of a service we provide at Grainmother. Name us the following:-
1) Style of beer
2) Batch size
3) System set up - BIAB/Single Vessel/Triple Vessel System?
Absolutely, pop us an email. And we will get back to you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.